How to Shop
Shopping at the The Ford Merchandise Store is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 1.800.613.3913 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
- Discontinued: The item you are requesting is out of stock and no longer available.
The products on this website have been tested to meet US regulatory requirements.
Ordering & Payment Options
Purchases can be made via VISA, MasterCard or AMEX.
We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
When you purchase online, you may choose to receive either a gift card or an electronic gift certificate via e-mail. These can be redeemed online, by fax, phone or mail. Any gift card or gift certificate you purchase will have a serial number, such as 1111-2222-3333-4444. Remaining balances on gift cards or gift certificates can be used for future orders by reentering your existing number. Check your gift card or gift certificate balance here at any time, or email customer service at firstname.lastname@example.org or call 1.800.613.3913 .
You may use your gift card or gift certificate in several ways:
- Online at https://merchandise.ford.com
- Over the phone at 1.800.613.3913 (domestic calls) or 425.398.6337 (international calls)
- Fax to 1.425.492.7697
Via U.S. Mail:
Attn: The Ford Merchandise Store
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072
Terms and Conditions:
- Gift cards and gift certificates are not returnable.
- Gift cards and gift certificates are valid only at https://merchandise.ford.com
- Gift cards and gift certificates are redeemable immediately upon receipt. Please keep this information secure.
- The value of a gift card or gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
- Gift cards and gift certificates are not redeemable for cash and cannot be returned for a cash refund.
- Lost or stolen gift cards or gift certificates will not be replaced.
- Gift cards and gift certificates are valid for one year. This does not apply in California, Washington or other states where prohibited by law.
- If your order total exceeds your gift card or gift certificate amount, please include payment for the balance.
Shipping is available only to the United States and Canada.
Everyday Free Shipping
Orders shipping via Everyday Free Shipping may take up to 10 business days, via FedEx SmartPost or FedEx Ground. Free Shipping is only available for street address and P.O. Box shipments within the United States. Delivery to AK, HI, and APO/FPO addresses may take longer. US territories are not eligible for Everyday Free Shipping. Order subtotal must be $75 or more before taxes and shipping, and after any other promotions or discounts are applied. Not valid for orders over 100 lbs.
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to ship via ground, next day, 2-day, or 3-day air.
Enter your order online as normal. You will be notified within 24 hours via email of the freight charges and order total. Once you have received your notification email, please respond with your confirmation within 72 hours. If we do not receive your authorization within 72 hours your order will be cancelled.
Canada Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. The Ford Merchandise Store is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally. Canadian orders must be prepaid in U.S. dollars by credit card.
Same Day Shipping
Same Day Shipping will be made available for urgent orders approved/received before 1:00 p.m. PST. Orders requiring Same Day Shipping received before 1:00 p.m. PST will be shipped out the same day the order is received for an additional processing fee of $20.
- Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
- If you have any questions about expedited shipping and processing, please call customer service at 1.800.613.3913 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
Toll free phone number: 1.800.613.3913
Canadian phone number: 425.398.6337
Fax phone number: 1.425.492.7697
We appreciate your business and hope that you will visit the The Ford Merchandise Store again in the near future.
Our use of Verisign on our website ensures the security, stability and resiliency of key Internet infrastructure and services.
If you are not completely satisfied with your purchase for any reason, return the merchandise within 30 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 1.800.613.3913 for details. For all customer choice returns, a 10% re-stocking fee will apply.
Our site does not currently employ a mechanism for collecting personal information provided to us other than that to ensure proper delivery of ordered and requested merchandise.
This site utilizes generic log information in the form of "raw hit" counts. This information is compiled and analyzed on an aggregated basis. This information includes only the user's IP address, the time that user accessed the site, and the files accessed.
Our use of Your Information
Raw hit counts are processed occasionally to evaluate the effectiveness of specific site tools and to gauge patterns of site behavior.
Our Disclosure of Your Information
No site data generated by this site shall be shared with or sold to other organizations for marketing purposes.
This site uses industry standard efforts and accepted safeguards to ensure the confidentiality of identifiable information. Included measures include firewalls and Secure Socket Layers. Please note that "perfect security" of the Internet is not guaranteed nor can Bensussen Deutsch and Associates, make claim to absolute "perfect security".