Frequently Asked Questions
Please add your gift card number on the Payment page of the Checkout process, after adding your shipping address. The field can be found on the right column above the subtotal and it reads "Enter Your Gift Card Number".
You must login through Ford's Secure Portal. Click "Ford Employee Login" to sign in through the Ford Secure Web Logon. You will be redirected back to the merch store, logged in, and ready to receive your employee discount.
The last day for standard shipping is December 15th 2022 by 5 pm EST. Orders placed before that time will receive their package no later than December 24th.
For any order made on our site, just put items in your cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various steps of the ordering process (basket, address, delivery, payment). By validating your order, you validate and accept the General Conditions of Sale of our site.
Customers can cancel their order and receive a full refund up to 24 hours after purchase.
Thanks to our partners Shopify Pay, Google Pay, Apple Pay and Paypal all purchases are secure.
You can pay for your order by Bank Card (VISA, Master Card, American Express and Discover) and by Paypal (by credit card or Paypal account)
You can contact us by using this contact form.
Our customer service team operates Monday through Friday from 9am to 5pm Eastern Standard Time (EST). We do our best to respond to all emails within one business day. If your communication reaches us during the weekend or on a holiday, please give us until the next business day to respond.
Customer service will be limited as we observe the following (U.S.) holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas
Send your store-related questions and comments using the form below. The Ford Merchandise online store operates Monday through Friday from 9am to 5pm Eastern Standard Time (EST). We do our best to respond to all emails within one business day. If your communication reaches us during the weekend or on a holiday, please give us until the next business day to respond.